Your privacy matters to Q5Bet. This policy explains exactly what personal information we collect when you use our platform, why we collect it, how we use it, who we share it with and what rights you have over your own data. We have kept the language plain so Pakistani players can understand it without needing a legal background.
Before you read the full policy, here is what Q5Bet promises every Pakistani player about their personal data.
Q5Bet does not sell, rent or trade your personal information to third-party marketers or data brokers under any circumstances. Your data stays within Q5Bet's controlled ecosystem of operating partners.
Every page on Q5Bet is served over HTTPS with 256-bit SSL encryption. All data transmitted between your device and Q5Bet's servers — including payment details and personal information — is encrypted in transit.
Q5Bet players have the right to access, correct, export or request deletion of their personal data at any time. These requests are handled by our support team and processed within a reasonable timeframe.
Q5Bet collects only the data that is genuinely necessary to operate the platform, process payments and comply with applicable regulations. We do not collect data speculatively or for purposes we cannot clearly justify.
Q5Bet retains personal data only for as long as necessary for the purpose it was collected, or as required by law. Once the retention period ends, data is securely deleted or anonymised.
In the unlikely event of a data breach that affects your personal information, Q5Bet will notify affected players promptly and take immediate steps to contain the breach and prevent further exposure.
Summary: Q5Bet ("we", "us", "our") is committed to protecting the personal data of all players registered on the Q5Bet platform at q5bet.click. This Privacy Policy explains in clear terms what data we collect, why we collect it, how we protect it and what your rights are. By registering on Q5Bet or using our services, you acknowledge that you have read and understood this policy.
Q5Bet is an online sports betting and casino platform operated at q5bet.click and specifically designed for players in Pakistan. For the purposes of this Privacy Policy, Q5Bet is the data controller — meaning we are the entity responsible for deciding how your personal data is collected and used.
If you have any question about this Privacy Policy, want to make a data access request, or need to raise a concern about how your information is being handled, you can contact our privacy team at any time:
This policy applies to all personal data collected through q5bet.click, any Q5Bet mobile application and any direct communications between you and Q5Bet, including email and live chat interactions.
Q5Bet collects personal information through several channels: directly from you when you register or interact with the platform, automatically as you use the platform, and from third parties such as payment processors and identity verification services. The table below summarises the categories of data we collect:
Q5Bet does not collect sensitive special category data (such as health data, religious beliefs or biometric data beyond what is required for identity verification) unless you voluntarily provide it in the course of a support interaction.
Q5Bet uses the personal data we hold about you for the following purposes. We only use data for purposes that are consistent with why it was originally collected, or where we have a clear legal basis to do so.
Q5Bet relies on the following legal bases to process personal data, depending on the purpose:
Your Right to Object: Where Q5Bet processes your data based on legitimate interests, you have the right to object. We will assess your objection and cease processing where your rights outweigh our legitimate interest, unless we have compelling grounds to continue.
Q5Bet does not sell, rent or trade your personal data to third parties. We may share your data with the following categories of third party where necessary to operate the platform and fulfil our legal obligations:
No Marketing Data Sales: Q5Bet has never sold personal data to advertisers or marketing companies and has no plans to do so. Any data sharing with marketing-related services is limited to our own promotional communications and only where you have consented.
Q5Bet takes the security of your financial data particularly seriously. When you make a deposit or request a withdrawal, your payment details are processed by the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or your card issuer. Q5Bet does not store your full mobile wallet credentials, full card numbers or banking passwords on our systems.
What Q5Bet does store in connection with payments is a tokenised reference to your payment method (for example, the last four digits of a card or a masked mobile number) alongside your transaction history in PKR. This is necessary to process withdrawals to the correct account and to maintain the financial records required by applicable regulations.
All financial data transmitted between your device and Q5Bet's servers is encrypted using 256-bit SSL. Q5Bet's servers are protected by firewalls, intrusion detection systems and regular security audits. Staff with access to financial data are subject to strict access controls and confidentiality obligations.
Q5Bet uses cookies and similar tracking technologies to operate the platform, analyse usage and deliver a better experience to Pakistani players. A cookie is a small file stored on your device by your browser. Q5Bet uses four categories of cookies:
You can control most cookies through your browser settings. Note that disabling strictly necessary cookies may prevent parts of Q5Bet from functioning correctly.
Q5Bet retains personal data for different periods depending on the category of data and the legal requirements that apply. The general retention principles are:
When data is no longer needed and the retention period has passed, Q5Bet will securely delete or anonymise it. Anonymous data that can no longer identify an individual may be retained indefinitely for statistical and analytical purposes.
Q5Bet respects your rights over your personal data. As a registered player you have the following rights, all of which can be exercised by contacting our support team at support@q5bet.click:
Request a copy of all personal data Q5Bet holds about you. We will provide this within 30 days in a readable format.
Request correction of any inaccurate or incomplete personal data in your Q5Bet account at any time.
Request deletion of personal data where it is no longer necessary, subject to our legal retention obligations.
Request that Q5Bet limits how it uses your data in certain circumstances, such as while a dispute is being resolved.
Request a machine-readable export of data you have provided to Q5Bet, for transfer to another service if you choose.
Object to processing based on legitimate interests, including profiling for responsible gaming or personalisation purposes.
How to Submit a Rights Request: Email support@q5bet.click with the subject line "Data Rights Request" and clearly state which right you wish to exercise. Q5Bet will acknowledge your request within 48 hours and aim to resolve it within 30 days. For complex requests, we may need to verify your identity before processing the request.
Q5Bet operates a strict 18+ policy. The platform is not intended for use by persons under the age of 18 and we do not knowingly collect personal data from anyone under 18. If Q5Bet discovers that an account has been registered by a person under 18, the account will be closed immediately, all associated data will be handled in accordance with applicable legal requirements, and any funds will be returned to the source of the deposit after verification.
Parents and guardians who are concerned that a minor in their household may be accessing Q5Bet are encouraged to contact us at support@q5bet.click immediately. We take these reports seriously and act on them promptly. We also recommend the use of parental control software to prevent underage access to online gambling platforms.
Q5Bet's platform may contain references to third-party services — for example, game providers or payment partners — but the Q5Bet website does not contain outbound links to external websites. Where third-party services are embedded within the Q5Bet platform (such as casino games hosted by external providers), each provider operates under its own privacy policy governing the limited data it receives.
Q5Bet is not responsible for the privacy practices of third-party game providers or payment processors. If you have a question about how a specific provider handles your data, you should review that provider's own privacy policy directly. Q5Bet selects third-party partners that meet acceptable data protection standards but cannot guarantee their compliance independently.
Q5Bet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable regulations, or changes in the services we offer. When material changes are made to this policy, we will notify registered players by sending an email to the address on file with your account. Non-material clarifications or corrections may be made without individual notification.
The most current version of this Privacy Policy is always available at q5bet.click/privacy-policy. The "Last Updated" date at the top of this page will be revised whenever the policy is updated. We recommend reviewing this policy periodically so you are always aware of how your data is being handled. Continuing to use Q5Bet after a policy update has been notified constitutes your acceptance of the revised Privacy Policy.
If you have any question, concern or complaint about how Q5Bet handles your personal data, please get in touch with our privacy team. We take all privacy enquiries seriously and aim to respond promptly and thoroughly.
Q5Bet aims to acknowledge privacy enquiries within 24 hours and provide a substantive response within 10 business days. For formal data rights requests, the maximum response window is 30 calendar days from the date the request is received and your identity has been verified.
Formal Complaints: If you are not satisfied with Q5Bet's response to a privacy concern, you may raise a formal complaint by emailing support@q5bet.click with the subject line "Formal Privacy Complaint". Q5Bet will review the complaint at a senior level and respond within five business days.